PURDUCTS
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Service and Support
After-Sales Service and Technical Support
■ Strict Service and After-sales System
We have established a nationwide customer service management system, with service outlets set up in major cities across China such as Beijing, Shanghai, Hangzhou, Inner Mongolia, Xi'an, Hefei, Wuhan, and Chengdu. Our two-tier management structure, comprising offices and maintenance stations, is supported by a robust after-sales service team. Customer-centric in our approach, we implement a streamlined after-sales service strategy to ensure rapid response. Our responsibilities encompass equipment installation, debugging, maintenance, and repair, alongside providing comprehensive technical guidance and product support.
■ Excellent After-sales Service Team
Backed by the technical prowess of Tsinghua University, the company possesses strong technical safeguards. While independently developing core technologies for our diverse product range, we have also assembled a highly educated, experienced, and technically proficient after-sales service team. This team delivers high-quality, efficient, and comprehensive product technical services to our clients. All personnel undergo rigorous recruitment, training, certification management, and strict assessment with an elimination system. We employ a flexible talent allocation mechanism, allowing us to deploy top-tier professionals based on project needs to provide premium after-sales service.
■ Professional After-sales Service Support
We have established a professional, high-caliber after-sales service team for domestic users. All after-sales service engineers receive systematic training and pass stringent assessments. The team includes various equipment specialists on standby at hub sites, ready to provide on-site support at any moment. Our R&D department serves as the highest-level backup team, resolving on-site issues and meeting user upgrade requirements. Tailored to the industry characteristics of our users, we have built an extensive after-sales service network featuring a point-and-area combined, multi-center, short-radius, and full-coverage model. This network is responsible for the installation, repair, inspection, and maintenance of equipment for domestic users.
■ Strict Service and After-sales System
We have established a nationwide customer service management system, with service outlets set up in major cities across China such as Beijing, Shanghai, Hangzhou, Inner Mongolia, Xi'an, Hefei, Wuhan, and Chengdu. Our two-tier management structure, comprising offices and maintenance stations, is supported by a robust after-sales service team. Customer-centric in our approach, we implement a streamlined after-sales service strategy to ensure rapid response. Our responsibilities encompass equipment installation, debugging, maintenance, and repair, alongside providing comprehensive technical guidance and product support.
■ Excellent After-sales Service Team
Backed by the technical prowess of Tsinghua University, the company possesses strong technical safeguards. While independently developing core technologies for our diverse product range, we have also assembled a highly educated, experienced, and technically proficient after-sales service team. This team delivers high-quality, efficient, and comprehensive product technical services to our clients. All personnel undergo rigorous recruitment, training, certification management, and strict assessment with an elimination system. We employ a flexible talent allocation mechanism, allowing us to deploy top-tier professionals based on project needs to provide premium after-sales service.
We have established a professional, high-caliber after-sales service team for domestic users. All after-sales service engineers receive systematic training and pass stringent assessments. The team includes various equipment specialists on standby at hub sites, ready to provide on-site support at any moment. Our R&D department serves as the highest-level backup team, resolving on-site issues and meeting user upgrade requirements. Tailored to the industry characteristics of our users, we have built an extensive after-sales service network featuring a point-and-area combined, multi-center, short-radius, and full-coverage model. This network is responsible for the installation, repair, inspection, and maintenance of equipment for domestic users.
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