Warranty Period After-sales Service Commitment
■ During Warranty Period
1. Product Warranty Period: Calculated from the date of on-site completion and acceptance of the product.
2. During the warranty period, for any failures that occur under normal usage conditions (environment, temperature, humidity, power supply, etc.) and normal operation, customer service engineers will perform repairs free of charge and provide the necessary spare parts for repair free of charge.
3. During the warranty period, provide comprehensive technical support for end users in operation management and equipment maintenance.
■ Spare Parts Management and Transportation
1. Our company has a complete spare parts warehouse and a sound spare parts management process to ensure the availability of user repairs and use.
■ Service Tracking
1. Our professional customer service personnel will conduct irregular return visits to customers to understand their opinions on product use, properly handle problems raised by customers, and after each maintenance service, conduct return visits to collect information such as service quality satisfaction, track service quality, and protect customer rights.
■ Product Inspection
1. During the warranty period, after-sales service engineers will conduct regular inspection and maintenance of the equipment annually. During the inspection and maintenance process, potential hazards are discovered in a timely manner, and necessary preventive maintenance measures are taken.
After-sales Service Commitment Beyond Warranty Period
■ Customer Service Support
Beyond the warranty period, we provide paid after-sales service and technical support to customers. Based on past maintenance experience, our company has developed the following maintenance services:
1. Fault repair: Provide response service for equipment failures;
2. Equipment guarding: During special periods, dispatch engineers to the site for one-on-one service for the equipment;
3. Spare parts supply: Provide all spare parts required for equipment maintenance;
4. Maintenance: Eliminate potential equipment hazards and risks, reduce random failures, and improve usage efficiency;
5. Inspection service: Arrive at the customer site to gain an in-depth understanding of customer opinions and suggestions, and record equipment data;
6. Training service: Provide training for operators and maintenance personnel;
7. Relocation service: Change the location of the equipment according to customer requirements.
8. Customers can select and combine the required maintenance types based on the maintenance report, or our dedicated after-sales service business personnel can customize a set of after-sales service solutions for the customer.
■ Product Maintenance Spare Parts Support
Beyond the warranty period, we guarantee to provide spare parts required for maintenance to customers at preferential prices.
■ During Warranty Period
1. Product Warranty Period: Calculated from the date of on-site completion and acceptance of the product.
2. During the warranty period, for any failures that occur under normal usage conditions (environment, temperature, humidity, power supply, etc.) and normal operation, customer service engineers will perform repairs free of charge and provide the necessary spare parts for repair free of charge.
3. During the warranty period, provide comprehensive technical support for end users in operation management and equipment maintenance.
■ Spare Parts Management and Transportation
1. Our company has a complete spare parts warehouse and a sound spare parts management process to ensure the availability of user repairs and use.
■ Service Tracking
1. Our professional customer service personnel will conduct irregular return visits to customers to understand their opinions on product use, properly handle problems raised by customers, and after each maintenance service, conduct return visits to collect information such as service quality satisfaction, track service quality, and protect customer rights.
■ Product Inspection
1. During the warranty period, after-sales service engineers will conduct regular inspection and maintenance of the equipment annually. During the inspection and maintenance process, potential hazards are discovered in a timely manner, and necessary preventive maintenance measures are taken.
After-sales Service Commitment Beyond Warranty Period
■ Customer Service Support
Beyond the warranty period, we provide paid after-sales service and technical support to customers. Based on past maintenance experience, our company has developed the following maintenance services:
1. Fault repair: Provide response service for equipment failures;
2. Equipment guarding: During special periods, dispatch engineers to the site for one-on-one service for the equipment;
3. Spare parts supply: Provide all spare parts required for equipment maintenance;
4. Maintenance: Eliminate potential equipment hazards and risks, reduce random failures, and improve usage efficiency;
5. Inspection service: Arrive at the customer site to gain an in-depth understanding of customer opinions and suggestions, and record equipment data;
6. Training service: Provide training for operators and maintenance personnel;
7. Relocation service: Change the location of the equipment according to customer requirements.
8. Customers can select and combine the required maintenance types based on the maintenance report, or our dedicated after-sales service business personnel can customize a set of after-sales service solutions for the customer.
■ Product Maintenance Spare Parts Support
Beyond the warranty period, we guarantee to provide spare parts required for maintenance to customers at preferential prices.
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